Return and Refund Policy

Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once an order has been shipped, it cannot be cancelled through our website.

Return Policy

• Returns and exchanges are available only for eligible products. The applicable return eligibility and conditions are specified on the respective product pages.
• For most eligible products, the standard return window is 3 days from the date of delivery.
• The return window begins on the date the order is delivered to the customer.
• If a product has different return or exchange conditions, those conditions will be clearly stated on the respective product page.
• If pickup service is not available at your location, you may be required to self-ship the product to our office address.
• Return or exchange charges may apply on a case-by-case basis.

Refund Policy

Refund requests are accepted in cases of a mismatch in quality, size, color, or design, or where an item is missing, incorrect, or damaged in a combo order.

Once the returned product has been picked up or received, as applicable, the refund will be processed within 5–7 working days through the original transaction/payment method.

Return Conditions

To be eligible for a return:

• The item must be unused and unwashed for hygiene reasons.
• The product must be returned with its original packaging and tags intact.
• Items without their original tags will not be accepted.
• Customized products are not eligible for return or exchange.

Important

The 3-day return window stated in this policy must be consistent with the return window displayed on eligible product pages. Any product-page or promotional content stating a different return period should be updated to reflect the applicable 3-day return window from the date of delivery.